The quickest way to commence the bond refund process is by using RTA Web Services. Tenants or property managers/owners can submit a bond refund form online or the paper-based Refund of rental bond (Form 4) on or after the tenancy end date or handover date has occurred.
Disagreement over how a bond will be paid out is the most common form of dispute the RTA receives, accounting for more than half of all disputes. Listed below is important information and vital tips to help make the process straightforward for everyone involved.
It is essential that all parties update their details with the RTA, including banking details. It's important to note that refunds are paid into Australian bank accounts only. By providing the RTA with an email address, parties will receive updates on the progress of the bond refund. On average, the bond will be refunded within 2-3 days of the RTA receiving an agreed refund request.
The quickest and easiest way to make the bond refund process run smoothly for everyone is for the tenant and property manager/owner to reach agreement about how the bond will be paid out. Property managers/owners and tenants should communicate early and often to reach consensus.
Early discussions may be around cleaning of the property, whether any repairs are required, and other paperwork and processes required by the property manager/owner. This can help reduce the risk of surprises or disputes when the time comes to refund the bond.
Refer to the entry condition report and any other relevant documentation such as invoices or photos to support your conversations.
It's important to note that in the event of a disputed refund, parties can still communicate with each other and try to self-resolve the issue.
In addition, any claim on the bond should be substantiated with details of the claim (e.g., the reasons for making the claim) and the amount.
Recent amendments to the Residential Tenancies and Rooming Accommodation Act 2008 provide options for people experiencing domestic and family violence who need to leave a tenancy. If a tenant is vacating a rental premises on grounds of experiencing domestic and family violence, they can request their bond contribution be refunded by completing a Bond refund for persons experiencing domestic and family violence (Form 4a).
It is an offence under Queensland tenancy law to knowingly give false or misleading information to the RTA. More information about the bond refund process can be found on the RTA's website.